At rarelondon.shop, we want customers to shop with confidence. This Return and Refund Policy explains our procedures and conditions concerning returns, refunds, exchanges, damaged merchandise, defective products, incorrect items, missing items, order cancellations, and other related matters.

Please review this policy carefully before completing a purchase through rarelondon.shop.

For return or refund assistance, contact:

Email: info@rarelondon.shop
Website: rarelondon.shop

1. 30-Day Return Period

Eligible merchandise may be returned within 30 days after delivery.

The 30-day return period begins on the date your order is delivered.

To qualify for a standard return, you should contact us and initiate your return request within this period.

Requests submitted after 30 days may not be accepted unless:

• The merchandise is defective

• Incorrect merchandise was supplied

• Applicable law requires otherwise

2. Return Eligibility

To qualify for a standard return, merchandise should generally:

• Be returned within the applicable return period

• Be unused

• Be unworn

• Be unwashed

• Be unaltered

• Be free from stains

• Be free from unusual odors

• Be in substantially the same condition in which it was received

• Include original tags when provided

• Include original accessories or components where applicable

• Include original packaging when reasonably possible

• Be accompanied by sufficient proof of purchase

Products showing substantial evidence of use, wear, washing, alteration, contamination, misuse, or customer-caused damage may not qualify for a full refund where permitted by law.

This does not affect customer rights relating to merchandise that was defective, damaged, incorrect, or materially misdescribed when supplied.

3. How to Request a Return

To request a return, contact:

info@rarelondon.shop

Please include:

• Order number

• Customer name

• Email address associated with the order

• Product or products you wish to return

• Reason for the return

If the product is damaged, defective, or incorrect, please also include clear photographs showing the issue.

We will review your request and provide appropriate return instructions where applicable.

4. Return Authorization

Please do not send merchandise back before receiving or following the applicable return instructions.

The address displayed on your original shipping package may belong to:

• A fulfillment center

• Warehouse

• Logistics provider

• Shipping carrier

• Other third-party location

and may not be authorized to process customer returns.

Merchandise returned without following our instructions may experience delays or may not be properly received.

5. Return Shipping Costs

For discretionary returns, including circumstances where a customer:

• Changes their mind

• No longer wants the merchandise

• Orders an unsuitable product

• Selects an incorrect size

• Selects an incorrect variation

the customer is generally responsible for return shipping costs.

If a return is required because we sent incorrect merchandise or the merchandise arrived materially damaged or defective, reasonable return shipping costs will be handled appropriately.

6. No Standard Restocking Fee

We do not charge a standard restocking fee for eligible merchandise returned in accordance with this policy.

Returned merchandise must still satisfy the applicable eligibility requirements.

7. Secure Return Packaging

Returned merchandise should be packaged securely to reduce the risk of damage during transit.

Whenever reasonably possible, customers should use:

• Original product packaging

• Protective wrapping

• Appropriate shipping materials

• A secure outer shipping container

8. Trackable Return Shipping

When the customer is responsible for return shipping, we strongly recommend using a trackable shipping service.

Please retain:

• Shipping receipt

• Tracking number

• Proof of shipment

until the return process has been completed.

9. Return Inspection

After merchandise is received, it may be inspected before a refund is approved.

The inspection may include confirmation of:

• Correct merchandise

• Product condition

• Original tags

• Included accessories

• Evidence of wear

• Evidence of washing

• Alteration

• Damage

• Missing components

• Other relevant return conditions

10. Refund Approval

If the return is approved after inspection, the applicable refund will generally be issued to the original payment method whenever reasonably possible.

11. Refund Processing Time

After a refund has been initiated, additional processing time may be required before the funds appear in your account.

Processing times depend on the customer's:

• Bank

• Credit card issuer

• Payment processor

• Digital wallet provider

• Other financial institution

This additional processing period is outside our direct control.

12. Refund Amount

For an approved full return, the refund generally covers the amount actually paid for the eligible returned merchandise.

If a discount or promotional offer was applied, the refund may reflect the amount actually paid after the applicable discount.

13. Return Shipping Charges

Return shipping costs paid by customers for discretionary returns are generally non-refundable unless otherwise required by applicable law.

14. Partial Refunds

Where permitted by applicable law, a partial refund may apply where returned merchandise:

• Is missing components

• Has been damaged after delivery

• Shows substantial evidence of use

• Has been altered

• Has been returned in a materially different condition

Any adjustment will depend on the circumstances.

This section does not reduce rights customers may have regarding defective or incorrect merchandise.

15. Damaged Merchandise

Customers should inspect merchandise after delivery.

If a product arrives damaged, contact:

info@rarelondon.shop

as soon as reasonably possible.

Please include:

• Order number

• Description of the damage

• Clear photographs of the merchandise

• Photographs of the package when relevant

Please retain the product and packaging while your request is being reviewed.

16. Defective Merchandise

If you believe a product has a manufacturing defect, contact us and describe the problem.

We may request photographs or other reasonable supporting information.

Depending on the circumstances, available remedies may include:

• Replacement

• Return

• Refund

• Other appropriate resolution

17. Incorrect Merchandise

If you receive a product materially different from what you ordered, contact us promptly.

Please include:

• Order number

• Product ordered

• Product received

• Photographs of the item received

Customers will not be expected to bear reasonable return shipping costs where merchandise must be returned because of our fulfillment error.

18. Missing Items

Some orders may be shipped in separate packages.

Before reporting an item as missing, please review all shipping confirmations and tracking information associated with the order.

If all related packages appear to have been delivered and merchandise remains missing, contact:

info@rarelondon.shop

19. Lost Packages

If tracking suggests that a package may have been lost in transit, please contact us and provide:

• Order number

• Customer name

• Delivery address

• Tracking number if available

We will review the available shipment information and take reasonable steps to investigate.

20. Package Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, first check:

• Mailbox

• Porch

• Front entrance

• Side entrance

• Garage

• Parcel locker

• Mailroom

• Building reception

• Household members

• Neighbors

• Property management

You may also contact the shipping carrier.

If the shipment remains missing, contact us.

21. Exchanges

If you wish to exchange an eligible product for another:

• Size

• Color

• Style

• Product option

contact:

info@rarelondon.shop

Exchange availability depends on current inventory.

In some cases, the recommended process may be to return the original eligible product for a refund and place a new order.

22. Size Exchanges

If an eligible item does not fit, contact us during the return period.

Availability of replacement sizes cannot be guaranteed.

23. Color Exchanges

If you wish to receive another available color, contact us during the return period.

Replacement inventory is subject to availability.

24. Sale and Promotional Merchandise

Unless expressly stated otherwise before purchase, eligible sale or promotional merchandise may generally be returned under the same standard conditions described in this policy.

25. Non-Returnable Merchandise

Certain merchandise may be non-returnable where appropriate for:

• Health

• Hygiene

• Safety

• Customization

• Legal reasons

Examples may include:

• Personalized products

• Custom-made products

• Certain hygiene-sensitive products after use or opening

• Gift cards where applicable

• Perishable merchandise

• Products legally prohibited from return

Any applicable product-specific restrictions should be disclosed where appropriate.

26. Order Cancellation

To request cancellation, contact:

info@rarelondon.shop

as soon as possible after placing your order.

We will attempt to process eligible cancellations before fulfillment begins.

Cancellation cannot be guaranteed.

27. Orders Already Shipped

Once an order has entered shipment, it generally cannot be cancelled while in transit.

After delivery, eligible merchandise may be returned in accordance with this policy.

28. Order Changes

Requests to change:

• Product

• Size

• Color

• Quantity

• Shipping address

• Recipient information

should be submitted promptly.

Changes may no longer be possible after fulfillment begins.

29. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If merchandise is returned because of an incorrect or incomplete address provided by the customer, additional reshipping costs may apply where legally permitted.

30. Refused Delivery

Refusing delivery does not automatically constitute an approved return.

Customers should generally accept the package and follow the applicable return process unless specifically instructed otherwise.

31. Undeliverable Packages

Packages may be returned because:

• Delivery address is incorrect

• Address is incomplete

• Delivery attempts fail

• Recipient cannot be identified

• Package is refused

• Package is not collected

If a package is returned, contact customer service for available options.

32. Unauthorized Returns

Returns sent without following our return instructions may be delayed or rejected where legally permitted.

33. Proof of Purchase

We may require proof of purchase before processing a return or refund.

Acceptable information may include:

• Order number

• Order confirmation

• Email address associated with the purchase

• Other information allowing us to verify the transaction

34. Incorrect Product Returned

Customers are responsible for ensuring that the correct merchandise is included in a return package.

We cannot guarantee recovery of unrelated merchandise or personal items mistakenly included in a return.

35. Fraudulent Return Activity

We reserve the right, where legally permitted, to investigate potentially fraudulent or abusive return activity.

Examples may include:

• Returning a different item

• Returning counterfeit merchandise

• Deliberately damaging merchandise

• Submitting false claims

• Manipulating return procedures

• Repeated abusive activity

Fraudulent requests may be denied where appropriate and legally permitted.

36. Chargebacks and Payment Disputes

If you have a problem with an order, we encourage you to contact us before initiating a payment dispute.

Email:

info@rarelondon.shop

We will make reasonable efforts to investigate legitimate concerns.

Nothing in this policy prevents customers from exercising lawful rights through a card issuer or payment provider.

37. Cancelled Order Refunds

If an order is successfully cancelled after payment has been collected, the applicable refund will be issued.

Financial institutions may require additional time to process the credit.

38. Unavailable Merchandise

If an ordered item becomes unavailable before fulfillment, we may cancel the affected product and provide an appropriate refund.

39. Pricing Adjustments

Unless otherwise expressly stated, we generally do not provide retroactive price adjustments when the price of a product changes after a completed purchase.

40. Free Standard Shipping

Our Shipping Policy may provide free standard outbound shipping.

Free outbound shipping does not automatically mean that discretionary return shipping is free.

41. Consumer Protection Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive any non-waivable consumer right or remedy available under applicable United States federal or state law.

Where applicable law provides greater protection, the applicable legal requirement will control.

42. Policy Changes

We may update this Return and Refund Policy to reflect changes in:

• Business procedures

• Fulfillment operations

• Customer service practices

• Technology

• Applicable requirements

• Website functionality

The current version will be made available on rarelondon.shop.

43. Existing Customer Rights

Changes to this policy will not unlawfully remove rights that have already arisen from existing transactions.

44. Contact Information

For questions regarding:

• Returns

• Refunds

• Exchanges

• Damaged products

• Defective merchandise

• Incorrect products

• Missing items

• Order cancellations

please contact:

Store Name: rarelondon.shop
Website: rarelondon.shop
Email: info@rarelondon.shop

Please include your order number whenever contacting us regarding an existing purchase.

We appreciate your business and will make reasonable efforts to process eligible returns and refunds fairly and efficiently.